CMA Community

1. Christine
   Member

   Reputation:122

    

   We submit our trade data to D&B monthly. Today I received an e-mail from D&B regarding our April data submission. They wanted me to review some numbers to verify what they had...

   I don't understand why they would wait until August to clarify what was submitted for April. Nor do I understand where they pulled the information they want me to verify. On one, they listed a new account (set up in May) as past due in April; the account did not even have a balance until the end of June.

   Has anyone else had this come up before?

   Posted 1 year ago #

2. DMarc CBA
   Member

   Reputation:78

    

   Assuming you have reported to them for a long period of time, perhaps they updated some software and something tweaked in the last couple months? We occasionally get a request from them to verify if the info we reported was accurate on a specific dealer (I'm assuming the dealer is trying to say the info is wrong - but it hasn't been so far). Sometimes their rounding and grace periods make it report a little different than I would, but overall it seems to work. I keep copies of my emailed trade data so I can look back quickly and see what I reported.

   As far as a new account, I'm guessing something didn't tie their existing file with your new customer file properly? I've seen an issues when businesses get sold and we set up new account# but they've attached old ownership data to the new account, I emailed them and they fixed it. My experiences working with their trade tape staff are usually very good.

   Posted 1 year ago #

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